Medication refill policy
Please note that refills will not be called in after-hours or on the weekends or on holidays. You must attend all scheduled appointments with your physician to obtain prescriptions for your current medications. If you have failed to follow up appropriately, it will lead to disruption to your care.
If you are overdue for a follow-up, or missed your last scheduled follow-up, we will require an appointment prior to refilling medications. Failure to show or frequently cancelling your appointments considered non-compliance with our office policies and you may be dismissed from the practice.
You may email the nurse at firstname.lastname@example.org regarding medications, refills, and concerns, which will then be discussed with the provider. Please allow 48-72 hours for a response. If you are running low on your medication, PLEASE CONTACT OUR OFFICE AS SOON AS POSSIBLE, to provide adequate time for us to handle your request. Please note that our office will pull in your prescription history via the SureScripts portal.
Controlled substances (including, but not limited to, Adderall, Vyvanse, Concerta, etc.) will be issued by your clinician at their discretion. Since these medications are highly regulated, you must provide a signature when picking them up. Prescriptions for controlled substances or lost medication will not be rewritten. In addition, patients taking controlled substances will be subject to random urine drug screening and pill/capsule/film counts.
By signing below, you acknowledge that you have read, understood, and agreed to our policy.
No show policy
Please avoid a $50 no show fee and disruption to your care. It is your responsibility as the patient to attend all scheduled appointments. If, for some reason, you are unable to make your appointment, it is YOUR RESPONSIBILITY TO CANCEL the appointment with a member of our staff, 24 (twenty-four) hours prior to the scheduled appointment time. For New Patient Appointments, we require a 3-day notice to cancel or reschedule. In order to assist you, we will try to contact you via phone, text, and email for appointment confirmation prior to appointment.
Messages are acceptable and can be left during normal business hours. If you do not provide at least 24 hours’ notice (3 days for New Patient Appointments), you will be charged a No-Show fee of $50 for each appointment missed. In addition, if you are more than 15 minutes late to your appointment, this will be considered a No-Show and you will be charged the No-Show fee. Subsequent missed appointments will result in additional $50 charges and possible dismissal from the practice. Patients who have arrived on time will be seen ahead of those who arrive late to their appointment. If you arrive late, we reserve the right to abbreviate or reschedule your visit upon your arrival. This helps us reduce wait times for patients. Patients who have 2 No-shows with a provider will be discharged from the practice. Patient will be provided 30 days under provider care in order to locate a new provider. Upon the second No-show the practice will serve patient with a No-show letter of termination and the patient will not be allowed to be seen with the practice for at least one year from date of termination. No-Show fees will be added to your patient due statement. These fees must be paid at your next scheduled appointment. Insurance will not be billed for these charges and they are the sole responsibility of the patient Please indicate your agreement to the terms of this policy by signing below. This acknowledges that you have read, understood, and agreed to our policy.